At Alderney Casino, we believe gambling should always be a form of entertainment, not a way to make money, recover losses or manage financial difficulties.
This page provides general information about safer gambling and signposts support available to people in the United Kingdom. Alderney Casino is an independent informational website. Unless clearly stated otherwise, we do not operate gambling services, accept bets, hold player funds or manage gambling accounts.
If gambling is causing worry, stress, financial pressure or harm to you or someone close to you, please seek support as soon as possible.
1. Gambling Should Be Entertainment
Gambling always involves risk. There is no guaranteed way to win, and previous wins do not improve the chances of future outcomes.
Before gambling, consider whether you can afford to lose the money you plan to spend. It can help to set clear limits for both time and money, avoid gambling when upset, tired, stressed or under the influence of alcohol or drugs, and never treat gambling as a source of income.
A useful rule is simple: only spend money you can comfortably afford to lose, and stop when the limit you set has been reached.
2. Signs Gambling May Be Causing Harm
Gambling can become harmful gradually, and it may affect finances, work, study, relationships and wellbeing. You may benefit from taking a break or speaking to someone if you notice that you are:
- Spending more money or time gambling than you intended.
- Trying to win back money you have lost.
- Borrowing money, selling possessions or using credit to gamble.
- Hiding gambling activity from family, friends or colleagues.
- Missing work, study, social commitments or responsibilities because of gambling.
- Feeling anxious, guilty, angry or low after gambling.
- Finding it difficult to cut down or stop, even when you want to.
- Gambling to escape stress, loneliness, boredom or other difficult feelings.
These signs do not define you, and support is available. Taking action early can make a meaningful difference.
3. Practical Safer-Gambling Steps
If you choose to gamble, these steps may help you stay in control:
- Set a spending limit before you start and do not increase it during a session.
- Set a time limit and take regular breaks.
- Do not chase losses. A loss is not a reason to place another bet.
- Keep gambling separate from essential spending, including rent, bills, food and savings.
- Avoid using credit, loans or borrowed money to gamble.
- Do not gamble when you are distressed, tired, intoxicated or trying to solve money problems.
- Keep track of your gambling activity and review how it affects your finances and wellbeing.
- Discuss your gambling with someone you trust if you feel it is becoming difficult to manage.
If gambling stops being enjoyable, taking a break is a sensible and positive step.
4. Account Controls and Self-Exclusion
If you hold an account with an online gambling operator, contact that operator directly to ask about safer-gambling tools. Depending on the operator and jurisdiction, these may include deposit limits, loss limits, time-outs, reality checks, marketing opt-outs and account closure or self-exclusion.
For customers using gambling businesses licensed in Great Britain, GAMSTOP is a free multi-operator self-exclusion scheme. It enables people to restrict access to online gambling websites and apps operated by businesses licensed in Great Britain for a selected exclusion period.
You can find out more or register at GAMSTOP.
Self-exclusion is an important protective tool, but it is most effective when combined with practical support, financial safeguards and an honest conversation with people you trust.
5. Blocking and Financial Controls
You may also consider additional steps to reduce access to gambling:
- Install gambling-blocking software, such as Gamban, on your devices.
- Ask your bank or card provider whether it offers a gambling-payment block.
- Remove gambling apps, saved card details and promotional emails from your devices and inbox.
- Use bank account controls or ask a trusted person to help you manage access to money temporarily.
- Contact individual operators to close accounts, unsubscribe from marketing and request self-exclusion where appropriate.
The NHS highlights GAMSTOP, Gamban and bank gambling blocks as practical options for people who want help limiting access to online gambling.
6. Help and Support
You do not have to manage gambling-related harm alone. Free, confidential support is available in Great Britain for people who gamble and for anyone affected by someone else’s gambling.
National Gambling Helpline
The National Gambling Helpline, run by GamCare, provides confidential information, advice and emotional support 24 hours a day, 7 days a week.
Phone: 0808 8020 133
Website: GamCare
Support options: telephone, live chat and WhatsApp.
NHS Gambling Support
The NHS provides information on gambling-related harm, treatment services and available support options. Visit NHS gambling addiction support for guidance and links to treatment clinics and support groups.
For Family and Friends
Gambling-related harm can affect partners, family members, friends and colleagues. GamCare’s services are available not only to people who gamble, but also to those affected by another person’s gambling.
If you are concerned about someone else, try to approach the conversation calmly and without blame. Encourage them to seek confidential support and consider looking after your own wellbeing too.
7. Underage Gambling
This Website is intended only for people aged 18 or over, or the minimum legal age for gambling-related content in their location.
We do not knowingly promote gambling to children or young people. Parents and guardians should consider using device controls, content filters and account restrictions to reduce a child’s access to gambling content or services.
If you are under 18, do not gamble or create an account with a gambling operator.
8. Third-Party Operators
Alderney Casino may link to third-party casino websites, operators or service providers. We do not control those third parties or their responsible-gambling measures.
Before registering with any operator, review its licence information, terms and conditions, privacy policy and safer-gambling tools. You are responsible for deciding whether the service is legal and appropriate for you in your location.
If you have a concern about an operator licensed in Great Britain, you may find consumer information and support resources on the UK Gambling Commission website.
9. Contact Us
If you have a question about this Responsible Gambling page, please contact us:
[Alderney Gambling Control Commission]
Email: [email protected]
Address: St Anne’s House Queen Elizabeth II Street Alderney, Channel Islands GY9 3TB
Please note that we cannot provide crisis support or gambling treatment. If you need immediate assistance, contact GamCare or an appropriate local support service.